Customers
Platform teams who cut the war room time in half
Three early access teams, three environments, three outcomes. Details shared with permission — companies anonymized at their request.
67%
avg MTTR reduction across early access customers
3.4×
avg reduction in PagerDuty pages per incident event
<2h
median time from Helm install to first correlated incident
Customer profiles
Growth-stage fintech
~80 engineers · 140 services · Platform tier
"Every Kubernetes rollout was generating 30–40 Alertmanager alerts that needed human triage. Infrawatch collapsed them into one incident card with a config diff attached. We went from dreading the on-call rotation to tolerating it."
— Head of Platform Engineering
71%MTTR reduction for deployment-related incidents in first 6 weeks
4×fewer PagerDuty pages per rollout-triggered incident event
90 minfrom Helm install to first correlated incident surfaced in prod
B2B SaaS — data pipeline software
~35 engineers · 60 services · Starter tier
"We're 35 engineers. We can't staff a dedicated observability team. Infrawatch sat on top of Grafana Cloud and started grouping signals immediately. The correlated Slack message per incident is the first thing anyone reads — it replaced a 20-minute 'what happened?' thread in our war room channel."
— Engineering Lead
58%reduction in alerts requiring manual engineer triage
<3htotal setup: Prometheus scrape + Kubernetes events API wiring
Zero migrationGrafana Cloud, Alertmanager, PagerDuty all retained as-is
Logistics automation platform
~120 engineers · 210 services · Enterprise (pilot)
"Multi-region Kubernetes, 210 services, and every major incident started with a 45-minute bridge call just to establish what happened. With Infrawatch, the on-call page already has the correlated signal cluster and the ArgoCD sync that preceded it. That 45-minute call is now 10 minutes of confirming what the tool already told us."
— Principal SRE
55%reduction in incident war-room time across 3 AWS regions
210 servicescorrelated across us-east-1, us-west-2, eu-west-1 from day 1
23 patternsrecurring incident fingerprints with runbooks attached in first 30 days
Early access
Your on-call rotation could look like this.
Founder-led onboarding call. Helm chart installation. First correlated incident the same day. We start every new customer this way.